Sales Policy

Shipping Information

We offer FEDEX ground shipping on all orders, with a tracking number.  Please no PO Box orders.  Standard ground shipping is the best shipping method for environmental impact.  If you have to use expedited shipping please contact our sales department, sales@m22online.com

Shipping Method-
All shipping prices are based on the following order value:

Standard – (3-7 business days) – All US addresses

$5 FLAT RATE ON ALL ORDER UNDER $100. ORDERS OVER $100 FREE SHIPPING

Shipping Holidays-
M-22 Mail Order and its carriers will not be shipping or delivering on:

New Year’s Eve
New Year’s Day
Presidents’ Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Day

OUT OF CONTINENTAL USA SHIPMENTS:

We do not offer FREE SHIPPING on any out of the continental USA or country shipments.  There will be a $50 handling fee plus the fee for shipment on all orders outside of the continental USA.

Returns and Exchanges

Full refund within 7 days of purchase
Exchanges within 15 days of purchase

M-22 accepts returns and exchanges at our retail location at 121 East Front Street Traverse City, Michigan, as well as through the mail. Please be sure to ship the package with a carrier that can provide tracking and insurance. Typical turnaround time FOR RETURNS/EXCHANGES  with shipping  is about three (3) weeks, but may be longer during periods of high volume. For faster turnaround, please use an expedited shipping service, such as overnight or 2nd day. Expedited orders will receive priority processing whenever possible, and will be returned to you via an expedited method at no extra charge.

Returns may be sent to:

M-22 Online
121 East Front Street Suite 104
Traverse City, MI 49684

Please provide a copy of your receipt for a full refund or exchange; without a receipt from either www.m22online.com or the M-22 Store on 121 East Front Street, no refund or exchange of the product will be issued.

With all mail in returns/exchanges please include a note with your name, a physical return address, daytime phone number, email, what you are sending in, why you are sending it back, and what you would like to have happen. Please be sure to ship the package with a carrier that can provide tracking and insurance. M-22 LLC cannot replace packages lost during return shipment if proof of tracking is unavailable.

If the original purchase was made with a credit card, we will credit the credit card for the returned item(s) upon receipt. The credit card will be charged for the replacement item(s) when shipped. If we cannot exchange or repair the item to comply with your request, we may, at our discretion, return the product to you or issue you store credit.